1. Overview
At RidePDI, we are committed to providing high-quality pre-delivery inspection services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.
2. Refund Eligibility
2.1 Full Refund
You are eligible for a full refund in the following situations:
- Cancellation by Customer: If you cancel your inspection booking at least 24 hours before the scheduled inspection time
- Cancellation by RidePDI: If we cancel the inspection due to inspector unavailability, weather conditions, or other circumstances beyond our control
- Service Not Provided: If we are unable to complete the inspection due to access issues not caused by you
- Technical Issues: If payment was processed but the booking was not confirmed due to technical errors
2.2 Partial Refund
A partial refund (50% of the inspection fee) may be issued if:
- You cancel the inspection less than 24 hours but more than 6 hours before the scheduled time
- The inspection is partially completed but cannot be finished due to circumstances beyond our control
2.3 No Refund
No refund will be issued in the following cases:
- Cancellation less than 6 hours before the scheduled inspection
- No-show or failure to provide vehicle access at the scheduled time
- Inspection completed and report delivered as agreed
- Dissatisfaction with inspection findings (the report reflects actual vehicle condition)
- Change of mind after the inspection has been completed
- Inability to complete inspection due to customer-caused access issues
3. Refund Request Process
3.1 How to Request a Refund
To request a refund, please contact us within 7 days of the scheduled inspection date:
- Email: refunds@ridepdi.com
- Phone: +91 90569 35290
- Include your booking reference number and reason for refund request
3.2 Refund Processing Time
Once your refund request is approved:
- Refunds will be processed within 5-7 business days
- The refund will be credited to the original payment method
- Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
3.3 Refund Confirmation
You will receive an email confirmation once your refund has been processed, including:
- Refund amount
- Transaction reference number
- Expected credit date
4. Rescheduling Policy
4.1 Free Rescheduling
You may reschedule your inspection at no additional cost if:
- You provide at least 24 hours notice
- You reschedule within 30 days of the original booking date
- Inspection slots are available at your preferred time
4.2 Rescheduling Fee
A rescheduling fee of ₹500 may apply if:
- You reschedule less than 24 hours before the scheduled time
- You reschedule more than once
5. Service Guarantee
5.1 Quality Commitment
We stand behind the quality of our inspections. If you believe our inspection was incomplete or did not meet our stated standards, please contact us within 48 hours of receiving your report.
5.2 Resolution Options
If we determine that our service did not meet our quality standards, we may offer:
- A complimentary re-inspection
- A partial or full refund
- Additional consultation or clarification at no charge
6. Special Circumstances
6.1 Weather-Related Cancellations
If severe weather prevents the inspection from being conducted safely, we will offer a full refund or free rescheduling.
6.2 Vehicle Unavailability
If the vehicle is not available at the scheduled time due to dealership issues, we will offer free rescheduling. If you choose not to reschedule, a full refund will be provided.
6.3 Emergency Situations
In case of medical emergencies or other unforeseen circumstances, please contact us as soon as possible. We will work with you to find a fair resolution.
7. Promotional Offers and Discounts
If you booked using a promotional code or discount:
- Refunds will be calculated based on the amount actually paid
- Promotional codes cannot be reused if a refund is issued
- Special offer terms may include specific refund conditions
8. Disputes and Appeals
8.1 Refund Disputes
If your refund request is denied and you wish to appeal the decision:
- Submit a written appeal to appeals@ridepdi.com
- Include all relevant documentation and correspondence
- We will review your appeal within 5 business days
8.2 Final Decision
The decision made after the appeal review will be final. If you remain unsatisfied, you may pursue resolution through consumer protection channels or legal means as outlined in our Terms & Conditions.
9. Payment Gateway Fees
Please note that payment gateway fees (typically 2-3% of the transaction amount) are non-refundable and may be deducted from your refund amount in certain cases.
10. Contact Information
For questions about our Refund Policy or to request a refund:
- Email: refunds@ridepdi.com
- Phone: +91 90569 35290
- Service Hours: Monday - Saturday, 8:00 AM - 9:00 PM IST
11. Policy Updates
RidePDI reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.
